Frequently asked questions
SUBSCRIPTIONS
Manage your pet food subscription easily. Update preferences, change delivery frequency, or cancel anytime. We're here to assist you!
SHIPPING & ORDERS
Have questions about your order or delivery times? Our team is here to help ensure your pet's food arrives promptly.
PFA DIETARY INFORMATION
Learn how to transition your pet to a new diet safely and successfully with Pet Food Australia’s comprehensive guide
STORE POLICIES
Everything you need to know about ordering with us.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.
ARRIVAL TIMES AND ETAS’ OF ORDERS
We want to get your order to you as quickly as possible. At PFA, once your order is placed, it is dispatched either the same or next business day depending on the time your order was placed.
Depending on your location, delivery can be anytime within the next day to 10 days. (Can be a little longer in remote areas)
WHAT IS THE SHIPPING PROCESS
1. Order is placed
2. The order is processed and dispatched by PFA (business days only) The control of your parcel is now in the hands of the delivery service provider.
3. A tracking number, and link will be sent to you via email. Keep this email as it contains important information if you need to follow up on your parcel.
Orders can be sent either by courier or Australia Post.
FREE shipping to NSW, VIC, QLD, SA, ACT, WA & TAS on orders over $149 (Over $199 for NT)
MY ORDER DIDN'T ARRIVE
Please locate the tracking information sent to your email when your order was placed to locate your tracking number.
The tracking number will inform you of the location, delivery company and ETA of when to expect delivery of your parcel.
The length of delivery depends on your location, but in some cases, parcels can get lost.
It is important you follow up with the delivery company after tracking your parcel to prevent any further delays.
Please contact the phone number of the delivery company that was emailed to you with the tracking link when the order was placed. Once a parcel is dispatched from PFA headquarters, it is out of our physical control, however we do want to ensure all issues are resolved with your delivery. Customer service and satisfaction is very high on our priority list!
ORDER TRACKING
If a location status cannot be determined, or you have any other queries, please send an email with your name and tracking number to info@petfoodaustralia.com.au
We will then get back in touch and let you know what can be done next
Free shipping
FREE Next Day Dispatch for orders over $149 ($199 for NT)
Customer support
100% Australian made & owned and a team right here in Sydney.
100% Guarantee!
100% Money Back Guarantee on your first 2.5KG order
Secure checkout
Easy, fast and secure PCI compliant online payments with Shopify.
SUBSCRIPTIONS
1. Simply log in to your account
2. Browse to your product and select 'Subscribe and save'
Select 'Subscribe and save' and then select your frequency > add to cart.
3. Add to cart and checkout
Add any additional Petfood Australia items you may like. Oce you're happy. Simply checkout.
4. You can manage your subscription in your account dashboard.
Woohoo! Now sit back, relax and get excited for your Fur-baby to experience the benefits 1000’s of others across Australia have with our PFA formulas while we send it off to your front door
Much love, the Team @ PFA
